Thank you for choosing Celeste. We are committed to providing a transparent and fair experience for all our users. This Refund Policy outlines the terms and conditions regarding refunds for Access Codes and services purchased through our platform or our verified merchants.
1. Nature of Digital Goods
Celeste is a digital platform. Access to our services is granted via "Access Codes" or "Coupons". These codes are classified as digital goods. Unlike physical products, digital goods are intangible and cannot be "returned" in the traditional sense once they have been consumed or used.
2. Non-Refundable Scenarios
Due to the nature of our system, we cannot offer refunds in the following scenarios:
- Used Codes: Once an Access Code has been successfully entered on the registration page and an account has been created, the code is marked as "Used" in our database. At this point, the service has been delivered, and no refund can be issued.
- Change of Mind: We do not offer refunds if you simply change your mind after registering an account.
- Account Termination: If your account is terminated due to a violation of our Terms of Service (e.g., botting, fraud), you forfeit any right to a refund of your initial access fee.
3. Refunds for Unused Codes
If you have purchased an Access Code from a verified merchant but have NOT yet used it to register an account:
- You may be eligible for a refund directly from the merchant you purchased from.
- Please note that Celeste does not directly process payments for access codes; these transactions occur between you and the third-party merchant.
- Refund eligibility is subject to the specific return policy of the individual merchant. We encourage you to clarify this with the vendor before purchase.
4. Technical Issues and Errors
In the rare event that a valid, unused code fails to work due to a technical error on the Celeste platform:
- Please contact our support team immediately at support@celeste-platform.com.ng.
- Provide proof of purchase and the code in question.
- We will investigate the issue. If the error is confirmed to be on our end, we will issue a replacement code or facilitate a resolution.
5. Disputes
If you believe you have been scammed by a vendor claiming to be a Celeste merchant who is not listed on our Official Merchant Page, please report them to us immediately. While we cannot refund payments made to unauthorized scammers, your report helps us protect the community.
6. Contact Us
If you have any questions about our Refund Policy, please contact us:
- By email: support@celeste-platform.com.ng
- By visiting the contact page on our website: Contact Us